Cancel & Change Order Policy

Last Updated: September 2026

At Ceeteez (accessible via https://ceeteez.com), we know that an order placed late at night can look different the next morning. This policy explains how to cancel an order or change it, and what we do when an order has already left us.

With plain tees, second thoughts are usually small ones: a relaxed cut instead of a fitted one, ivory instead of white, one size up. We would much rather fix that before the parcel ships than have you wait for a tee you already know is not right.

By placing an order, you agree to the terms below. If your request is not covered here, email us at [email protected] and we will be glad to help.

Canceling Within 24 Hours

Email us within 24 hours of placing your order with your order number and the word cancel. You do not need to give a reason. We cancel the order and refund the full amount, including shipping, to your original payment method.

Changing Within 24 Hours

Within the same 24 hours you can change the shipping address, swap one tee for another, change a size or color, or adjust quantities. Email us with your order number and the change, and we will confirm it by reply. If the change alters the total, we refund or collect the difference before the order ships.

After 24 Hours

If more than 24 hours have passed but your order has not left us yet, we will still cancel it. Write to us as soon as you can and we will stop it where it is.

After Your Order Has Shipped

Once a parcel is with the carrier, you still have two options. You can refuse the delivery, and it will come back to us, or you can email us to request a prepaid return label, which we send within 1 business day. Either way, the order is refunded in full once it reaches us, as set out in our Return & Refund Policy.

Orders That Cannot Be Canceled

• Final sale items, once processing has begun.
• Orders that have already been assigned a tracking number. These follow the after-shipping options above instead.

If your situation falls just outside one of these, write to us anyway.

Correcting an Address

If you spot an error in your address, tell us straight away. Before dispatch we simply correct it. After dispatch we contact the carrier on your behalf to request a redirect.

Cancellations We Make

Very occasionally we may need to cancel an order ourselves, for example if an item turns out to be out of stock, a payment cannot be verified, or a price was listed in error. If that happens, we email you with the reason and refund the full amount, including shipping.

Questions About an Order

Include your order number, and tell us what you would like to cancel or change.

Thank you for shopping with us, and for choosing the plain tee on purpose.