Return & Refund Policy

Last Updated: September 2026

At Ceeteez (accessible via https://ceeteez.com), we want every tee you order to earn its place in your drawer. When one does not, whether the cut sits differently than you pictured or the shade reads differently in your own light, sending it back should cost you nothing and take very little effort.

Here are the headline numbers: you have 30 days from delivery to start a return, we email you a prepaid return label within 1 business day of your request, your refund is completed within 7 business days of the returned item reaching us, and there are no fees of any kind.

By placing an order, you agree to the terms below. Please email us at [email protected] before sending anything back so we know the return is on its way.

Key Policy Framework and Timelines

What This Policy Covers

This policy covers every tee sold on our website. We accept returns of defective items and of items with nothing wrong at all, including a fit that is not right, a color that is not what you wanted, or a simple change of mind. Returns are made by mail, and refunds are paid in USD to your original payment method.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

Return Eligibility Criteria

• Time limit: start your return within 30 days of the delivery date.
• Item condition: unworn outside of trying it on, unwashed, and free of deodorant, makeup, perfume, and pet hair.
• Packaging and tags: original tags still attached. The original bag is helpful but not required.
• Proof of purchase: your order number or order confirmation email.

Trying a tee on at home is exactly what this window is for. Put it on indoors, tuck it, raise your arms, and sit down in it. Keeping the tags on while you do that keeps the return open.

How to Start a Return

1. Email us at [email protected] within 30 days of delivery with your order number and the items you are returning. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within 1 business day with your prepaid return label, ready to print at home or show at the carrier counter.
3. Pack the items with their tags attached and affix the label to the outside of the parcel.
4. Hand the parcel to the carrier named on the label.

No printer? Say so in your email, and the label arrives in a format the carrier can scan from a mobile screen.

Return Address

Please use the prepaid label we email you rather than writing this address by hand, since the label is how we match the parcel to your order.

Refund Processing and the 7 Business Days Commitment

When your return arrives, we inspect it within 1–3 business days and email you the outcome either way. Once a return is accepted, customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

After we issue the refund, your bank or card issuer may take a further 2 to 5 business days to post it to your account. If it has not appeared 10 business days after our refund email, write to us and we will follow it up with the payment provider.

No Fees, in Any Form

• No restocking fee. Nothing is deducted for restocking.
• No processing fee. Nothing is deducted for handling the return.
• No out-of-pocket shipping. We email you a prepaid label within 1 business day at no cost to you.
• Full purchase price refunded. The amount you paid for the item comes back in full.

The original $4.95 shipping charge is refunded too whenever the return is due to our error, such as a damaged, defective, or incorrect item. On a change-of-mind return, the original shipping charge is kept.

Damaged, Defective, or Incorrect Items

If a tee arrives damaged, has a flaw, or is not what you ordered, email us within 7 days of delivery with a photograph. These requests go to the front of our queue. We send a replacement or a full refund including the original shipping, and in most cases you do not need to send the item back. When we do need it returned, we email you a prepaid return label that covers it.

Exchanges

The fastest way to swap a size or a color is to return the original and place a new order for the one you want, so the new tee ships without waiting for the return to arrive. If you would rather make a direct exchange, request the return by email and mention the exchange. We email the label, and the replacement ships to you free once the original reaches us. If the size or color you want is out of stock, we refund the original in full instead.

When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase.
• Items that have been worn beyond trying on, washed, or altered.
• Items returned without their tags or original packaging where it was required.
• Items without proof of purchase.
• Gift cards.
• Promotional items that were given free with an order.

If your situation falls just outside one of these, write to us anyway.

Summary of the Return Lifecycle

Return Questions

Before you pack anything, send us a note and we will walk you through the return.

Thank you for shopping with us, and for choosing the plain tee on purpose.